This Privacy Policy explains how Jose Gutierrez, an individual insurance agent based in Glendale, California (“Jose Gutierrez,” “I,” “me”), collects and uses information in connection with the Jose Gutierrez text message (SMS) program. This program is operated by Jose Gutierrez individually.
When you sign the paper SMS consent form, I collect your name, mobile phone number, your signature, the date you signed, and where the form was received (for example, an event or meeting). I also keep a record of the text messages sent to and received from your number, and any opt-out (STOP) or help (HELP) requests.
Your information is used only to operate the SMS program you agreed to: follow-ups on your insurance questions and insurance policy service, appointment scheduling and reminders, and service updates. It is also used to keep a record of your consent and to honor opt-out requests. No promotional or marketing texts are sent under this program.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not share, sell, rent, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the messaging service providers that deliver messages on my behalf (described below).
Text messages are sent through messaging service providers that act only on my behalf to deliver messages and store message records: ClientScaleIQ (operated by Dias Edge Consulting LLC), which provides the messaging software, and Twilio, which delivers the messages to wireless carriers. These providers may not use your mobile number or consent for their own marketing. Information may also be disclosed if required by law.
Message frequency varies (typically up to 8 messages per month). Message and data rates may apply according to your mobile carrier plan.
You can opt out at any time by replying STOP to any message. You will receive one final message confirming you have been unsubscribed, and no further messages will be sent unless you opt in again (for example, by replying START). Reply HELP for help, or email jggutierrez@ft.newyorklife.com.
Signed consent forms and messaging records are kept as records of consent for as long as needed to operate the program and meet legal and recordkeeping obligations. Reasonable measures are used to protect this information.
This policy may be updated; the effective date above will change when it is. Questions: email jggutierrez@ft.newyorklife.com. See also the SMS Terms & Conditions.